Management Training in Tunisia

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level HR professionals and managers who wish to gain foundational knowledge in leveraging AI to optimize HR processes, enhance employee experiences, and make data-driven strategic decisions.

By the end of this training, participants will be able to:

• Understand the potential and applications of AI in HR management.
• Learn how to optimize HR processes using AI tools.
• Enhance employee experience through AI-driven strategies.
• Use AI insights to make strategic HR decisions.

This instructor-led, live training in Tunisia (online or onsite) is aimed at intermediate-level to advanced-level finance and asset management professionals who wish to optimize asset tracking, control, and compliance with international financial reporting standards (IFRS).

By the end of this training, participants will be able to:

• Classify and configure fixed assets according to IFRS regulations.
• Manage asset creation, acquisition, and capitalization.
• Implement control measures for asset tracking and monitoring.
• Apply appropriate depreciation and amortization methods.
• Process asset movements, transfers, and disposals effectively.
• Ensure compliance with financial reporting and audit standards.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level financial analysts who wish to learn how to use OneStream for financial analysis, reporting, and data-driven decision-making, and prepare for relevant OneStream certifications.

By the end of this training, participants will be able to:

• Understand the core functionalities of OneStream XF.
• Navigate the OneStream interface and workspace.
• Load, transform, and validate financial data.
• Build and analyze financial reports and dashboards.
• Use OneStream’s workflow automation features for financial planning and consolidation.
• Prepare for OneStream certification exams (e.g., OneStream Certified Professional - Financial Modeler (OCP-FM), OneStream Implementation Consultant, etc.).

This instructor-led, live training in Tunisia (online or onsite) is aimed at intermediate-level professionals who wish to develop a systematic approach to identifying, analyzing, and resolving problems using RCA methodologies.

By the end of this training, participants will be able to:

• Understand essential concepts of RCA and continuous improvement cycles.
• Apply different RCA tools to identify the root cause of problems.
• Develop and implement effective problem-solving strategies.
• Integrate RCA into organizational improvement and prevention efforts.

Introduction

Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.

The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business.

Objective

Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important.

This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully.

Training Benefits

• Identify and meet customer expectations
• Communicate effectively with customers
• Manage customer perceptions
• Deal with different types of customers
• Respond effectively to in-person and telephone customer contacts
• Write effective emails and letters
• Manage stress
• Course Discussions and Exercise
• Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments

The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:

• State the difference between mentoring and coaching
• Discuss relevant learning theories
• Describe different learning styles
• Explain the feedback model
• Outline basic coaching principles
• State the component parts of the GROW coaching model 

The "Lean5S" training is an introduction to the principles of Lean Manufacturing, focusing on the 5S methodology, including workplace organization, waste elimination and efficiency improvement. Participants will acquire skills in implementing the Sort, Set in Order, Shine, Standardize and Sustain stages, taking into account workplace safety.

This course is created for people who need to combine Agile (notably SCRUM), with Lean and Kanban togather to manage their projects.

It combines the worlds of product design and software design.

Audience

All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues;

Format of the course

A combination of:

• Facilitated Discussions
• Slide Presentations
• Case Studies
• Examples

Course Objectives

By the end of this course, delegates will be able to:

• Explain how AML and CTF might be prevented
• Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
• Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
• Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
• Understand some of the other “hot spots” in Financial Crime

The Advanced Product Quality Planning (APQP) course is designed to provide participants with a comprehensive understanding of the APQP process and its application in product development and launch. This course will cover the key concepts, tools, and techniques used in APQP, enabling participants to effectively plan and manage quality throughout the product development lifecycle. Through practical examples, case studies, and interactive exercises, participants will develop the skills and knowledge necessary to successfully implement APQP in their organizations and ensure the delivery of high-quality products to customers.

Participant Profiles 

CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers

Objective

This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age.

In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.

This instructor-led, live training in Tunisia (online or onsite) is aimed at business managers, IT managers, and risk and compliance managers who wish to implement the COBIT framework to optimize IT governance and management.

By the end of this training, participants will be able to design, develop, implement, monitor, and enhance IT governance and management using COBIT principles and methods.

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

This instructor-led, live training in Tunisia (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.

By the end of this training, participants will be able to:

• Hire and lead a vibrant and innovative technical team.
• Effectively adopt and manage the technology needed to develop great products.
• Apply useful techniques and strategies for managing products and projects.
• Scale the company business and move it in the right direction.

After attending the training course, you can sit the exam and, if you successfully pass the exam, you can apply for the “Certified ISO 22301 Lead Implementer” credential. The internationally recognized “Certified ISO 22301 Lead Implementer” certificate will prove that you have the professional capabilities and practical knowledge to implement a BCMS based on the requirements of ISO 22301 in an organization.

Who should attend?

• Project managers and consultants involved in business continuity 
• Expert advisors seeking to master the implementation of the business continuity management system
• Individuals responsible to maintain conformity with BCMS requirements within an organization
• Members of the BCMS team

Learning objectives

• Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of a BCMS
• Learn how to interpret and implement the requirements of ISO 22301 in the specific context of an organization
• Understand the operation of the business continuity management system and its processes based on ISO 22301
• Acquire the necessary knowledge to support an organization in effectively planning, implementing, managing, monitoring, and continually improving a BCMS

Educational approach

• This training course is based on theory, implementation best practices, and ISO 22301 requirements useful for the implementation of a BCMS.
• Lecture sessions are illustrated with practical exercises based on a case study which includes role-playing and discussions.
• The participants are encouraged to intercommunicate and engage in discussions and exercises.
• The exercises are similar to the certification exam.

General Information

• Certification fees are included in the exam price. After completion of the course you will be able to book the exam.
• Participants will be provided with the training material containing over 450 pages of explanatory information and practical examples.
• An Attendance Record worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
• In case candidates fail the exam, they can retake the exam within 12 months following the initial exam for free. 

Kanban Management Professional 1 (KMP1) is a highly interactive two-day course accredited by the Lean Kanban University (LKU). It combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.
 
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.
 
You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation.

What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service

Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation

Maintaining a high level of productivity in today's successful businesses takes work and continuous learning in a variety of management skills and techniques. To be successful in daily work tasks, knowledge and skills in management techniques must be learned, practiced, and implemented. People in all types of organizations find themselves needing to find more productive methods of planning work and tasks, setting appropriate goals, using good interpersonal skills, and using effective means of making decisions. A focus on using productive practices allows for effective and efficient management of work and making changes in the organization.

Objectives

• Use simple frameworks for planning, including allocating and managing priorities, scheduling work, working proactively and reactively and project planning
• Learn leadership techniques to do work planning and establish priorities
• Learn management techniques to plan, establish priorities and set and maintain goals
• Understand and develop the skills necessary to get assigned work completed on time.
• Use basic planning project tools to plan a work strategy
• Set goals and targets effectively and efficiently
• Learn how to establish and maintain task deadlines
• Understand the characteristics of colleagues who assist in our work assignments
• Develop positive interpersonal techniques for better management of our work
• Learn how to plan work balancing the constraints of time, cost, scope and quality
• Understand the role of stakeholders in a project and learn techniques of stakeholder management
• Develop techniques to deal with organizational change, including delegation and empowerment
• Develop communication and human interaction skills with others
• Understand and develop skills necessary to set goals in a strategic and organizational context
• Consider methods of improving decision-making
• Understand how delegation can be used in the setting of goals and planning
• Identify decision-making processes and how they impact on organizations
• Develop the ability to make higher quality decisions as individuals and teams
• Build and maintain effective and efficient planning procedures and processes
• Integrate planning management functions into the overall mission of the organization
• Develop skills for leaders which will raise their capability, skill and morale
• Improve preparedness to deal with task and work contingencies
• Improve performance in setting and completing work objectives
• Allow teams and leaders to better meet challenges of dynamic, constant change
• Establish organizational and personal decision-making capabilities

Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

Instead of supporting deep analysis and large shifts, the McKinsey 7-S model is great for analyzing how coherent your company is. If you know that you need to change your act, but you’re not sure what to do, this is the change management model for you.

This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This Mentoring training course will help to fill the gap and deliver guidelines that are useful for anyone in a mentoring relationship.

This instructor-led, live training in Tunisia (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

INTRODUCTION

Globalisation, transformed markets, intense competition and new technologies have converged to make organisational management focus more sharply on making certain that every internal programme and project achieves all intended results. Stakeholders are demanding that the internal and external forces of change are managed with the type of programmes that will enable the organisation to thrive in the face of change. Holding departments accountable for results is the essence of this unique seminar that presents the principles and practices on which Results-Based Management (RBM) is founded.

This Results-Based Management training course enables staff and managers to align, develop and review ongoing planning and reporting that is essential to the success of any public or private programme. This training seminar provides an understanding of the processes needed to bring different business teams together to (a) better manage and measure the outcomes of their respective programmes and projects; (b) keep a project under control; and (c) achieve stated objectives and goals.  

This training course will highlight:

• The multiple processes of Results Based Management (RBP)
• The critical role of monitoring in demonstrating the performance of programs and projects and in steering the implementation process towards the intended results
• Developing realistic programme objectives and measures to assess project outcomes and impact
• Developing a results-based project framework
• Project and program scheduling and reporting
• Monitoring, evaluating and strengthening the effectiveness of a program

OBJECTIVES

This training course is designed to achieve five key objectives.  At the end of the session you will learn how to:

• Apply current best practices in Results-Based Management (RBM) 
• Demonstrate how to realise the potential for Results-Based Management (RBM) 
• Design a RBM approach for involving all stakeholders
• Control RBM projects and measure outcomes
• Enable your teams to apply Results-Based Management (RBM) in their own activities

TRAINING METHODOLOGY

This training seminar uses a number of learning tools including but not limited to:

• Case studies on real life examples of RBM
• Round table discussion groups to review and qualify the actual projects - ongoing or at the planning stage - by members of the group
• Video references on examples of the skills necessary to achieve results
• Presentation media on the steps to achieve RBM
• Open discussions on ideas and experiences with the participants

ORGANISATIONAL IMPACT

The organisation will benefit from this training seminar in the following ways:

• Improve the understanding of the principles, norms, standards, processes and responsibilities governing planning, monitoring and evaluation
• Overcome any resistance to using Results-Based Management
• Develop more efficient methods of controlling cost and outcomes
• Help staff members bring results to the forefront of their ongoing planning and reporting documents on a regular basis
• Overcome the pitfalls of project plans that delay and burden projects

PERSONAL IMPACT

The participants of this RBM training seminar enjoy many benefits personally and professionally in the following manner:

• Helping staff learn to focus on the issues that deliver the maximum results to their on-going planning and hard work
• Improving the communication skills that win over important stakeholder “buy-in” to improve their expectations to gain their power of influence
• Reduce the risks of carrying forth long projects that could lead to disappointing results and possible failure
• Learn the importance of monitoring and evaluation techniques to indicate the way to successful results
• Overcome the resistance from stakeholders by enabling solid evidence that secures your funding

WHO SHOUD ATTEND?

The NobleProg course “Result-Based Management” is designed to benefit experienced managers from any specialism within your organisation who have responsibility for successful execution of programmes and projects. It will develop high level managerial skills that are vital in achieving and sustaining continuous performance improvement.

This training course will particularly benefit the following professionals:

• Strategic and Operational Planning Specialists
• Supply Chain and Logistics Team Members
• Financial Managers
• Marketing and Business Development Staff
• Human Resource Managers

This training course redefines your understanding of maintenance management and will completely transform the way that maintenance and operations people view the development of maintenance programs and their roles and responsibilities in that process.

Audience:

• All Management Roles
• Accountable Managers, Safety or Risk Post Holders
• Prospective Managers looking to elevate their risk & safety management skills.

Overview:

The course introduces the discrete elements of a modern risk management process through the development of a Safety Management System (SMS). The course demonstrates how they can be used to manage risk within modern socio-technical systems. The establishment of an effective SMS is an increasingly popular methodology for the management of risk in complex and safety critical systems. The course will give candidates the ability of building and adapting safety and risk systems within their own area of expertise. The concept of SMS is not new but is increasingly being applied by regulation to more high-performance industries and accreditation schemes. The course uses high residual-risk industry SMS frameworks as benchmarks. The principles are explored by consultant practitioners using a combination of theory and extensive practical experience. The boundaries between other management systems, such as Quality and Environmental, will be discussed.

By the end of this training, participants will be able to:

• Understand the foundations of safety management systems.
• Identify strategies to mitigate the impact of new and developing technologies by applying SMS principles.
• Develop the structure of their own Safety & Risk Management System against a benchmark.

Format of the Course:

• Facilitated and group discussion.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course has been created for decision makers whose primary goal is not to do the calculation and the analysis, but to understand them and be able to choose what kind of statistical methods are relevant in strategic planning of the organization.

For example, a prospect participant needs to make decision how many samples needs to be collected before they can make the decision whether the product is going to be launched or not.

If you need longer course which covers the very basics of statistical thinking have a look at 5 day "Statistics for Managers" training.

Audience

Senior Managers who need an insight into the issues of Strategic Management and its application

Format of the course

A combination of:

• Facilitated Discussions
• Slide Presentations
• Case-Studies and Examples

By the end of the course, delegates will be able to:

• Define issues underpinning successful strategic leadership and the link to a strong organisational climate
• Describe a range of strategic business models and their potential implications for their own business
• Define the critical concepts underpinning building high performing teams and managing change
• Define and use key financial measures of strategic success

This workshop is 50% discussions, 50% Practical.

This course is suitable for all levels of employee whose working patterns and processes would be improved with time management knowledge and some relevant time management tools.

This also applies to team leaders and managers who are responsible for setting tasks and deadlines for a group of employees, enabling them to prioritise and set achievable deadlines.

Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change?

Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.

The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.

If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.

This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.

Learning Outcomes

This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.

Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”

Who Should Attend

This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:

• Senior Management Positions (CxO)
• Program and Project Managers
• Product Managers, Product Owners and Business Analysts
• Scrum Team Members
• Scrum Masters, Team Leads and Change Agents
• Product & Software Developers & Testers
• Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
• Other roles such as HR and Finance professionals

Training 'Generation differences in management. Employees of Generation XYZ. How to function with them' is addressed to team leaders, offering knowledge and skills in the area of communication and motivation of employees of generations X, Y and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling the effective acquisition of necessary skills. to manage a team in a generationally diverse environment.