Online or onsite, instructor-led live Management training courses in Tunisia.
Testimonials
Trainer, Richard was very good.
Lisa Johansen
Course: The Compliance and MLRO Refresher Programme
Tabitha was engaging, very knowledgeable, clear and prepared.
Cécile McNeil
Course: Corporate Governance
She was very personable and presented a fluid delivery of the course material.
Karli Buckle
Course: Corporate Governance
I genuinely enjoyed this course because it was short & to the point.
MUSAAD ALOLAYAN
Course: Handling Conflict with Confidence
I liked the alistair's knowledge and presentation style.
yvette pranger
Course: Strategic Planning in Practice
The whole day was just great and relaxed which really helped. All the printouts really helped.
Louise Mackrell
Course: Corporate Governance
Concepts are shown in such a way that they can be applied in real life scenarios. Due to the size of the class, the discussion was a bit more informal which resulted in a more fee-flowing and open discussion.
Cezar Canlas
Course: Strategic Planning in Practice
Very practical. Trainer was very flexible in ensuring we meet our needs.
Eric Guevarra
Course: Strategic Planning in Practice
It was a one to one session so I was able to ask specific questions relating to my own company needs. The course covered the topic really well and gave me many ideas and actions to take away.
Hazel Matthews
Course: Corporate Governance
I generally enjoyed the topic.
Alberto Banzon
Course: Lean Management: Lean management in manufacturing
I was benefit from that Armor management personnel is taking it seriously.
Ed Huet - Armscor
Course: Lean Management: Lean management in manufacturing
Alvin did a GREAT job of engaging the participants. He relayed many examples of his personal experiences with implementing lean and he has (and it comes across well) a very engaging personality. Great instructor that makes the learning experience fun and engages his audience well!.
Don Dehmlow - Armscor
Course: Lean Management: Lean management in manufacturing
The exercise that we do to apply what we learned.
Joey Espinosa - Armscor
Course: Lean Management: Lean management in manufacturing
The training was very competent and resourceful.
Nomer Velena - Armscor
Course: Lean Management: Lean management in manufacturing
When our trainer goes outside with us, gives us the initial assessment to the plant, and actually relate the current state to the techniques he shared.
Ma. Angeloubert Pelonio - Armscor
Course: Lean Management: Lean management in manufacturing
I was benefit from the value Stream Mapping, Lean Concept and practice, Process waste identification.
Emmanuel Erickson Dacanay - Armscor
Course: Lean Management: Lean management in manufacturing
I genuinely was benefit from the lean Exercise - 8 wastes.
Arnold Mascareñas
Course: Lean Management: Lean management in manufacturing
It was interactive. Was not boring at all.
ITPPL Services, Inc.
Course: Management and Team Development
I like everything about the training. I've learned new things specially in conflict management.
ITPPL Services, Inc.
Course: Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.
Genafe Grace Amon - ITPPL Services, Inc.
Course: Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course: Management and Team Development
The personal experience the trainer shared to us that provides lessons and teach us how to handle any situation.
ITPPL Services, Inc.
Course: Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course: Management and Team Development
The new approach of 5's and its good effect to our company if implemented.
Noel Nadnadin - Armscor
Course: Lean Management: Lean management in manufacturing
I enjoyed the revived mindfulness in the workplace.
Paolo Emerson Lagrosas - Armscor
Course: Lean Management: Lean management in manufacturing
I really enjoyed the handling Conflict.
ITPPL Services, Inc.
Course: Management and Team Development
Trainer knows when to throw punch lines to keep the class attentive to his discussions.
Reynaldo II Avila - Armscor
Course: Lean Management: Lean management in manufacturing
I really enjoyed the Training Exercises.
Olivia Gabriel - Armscor
Course: Lean Management: Lean management in manufacturing
I liked the examples and application of tools and systems.
john rowel cobangbang - Armscor
Course: Lean Management: Lean management in manufacturing
I really liked the everything.
KEEVEN LUNA - Armscor Global Defense, Inc.
Course: Lean Management: Lean management in manufacturing
I enjoyed the applied knowledge. Not just lecture but also exercises and activities.
Armscor Global Defense, Inc.
Course: Lean Management: Lean management in manufacturing
That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.
Joanna Meza - Zurich Insurance
Course: Managing Agile Projects with Lean and Kanban
The theorie was OK, partly aready known. The excercises and the following analysis were very helpfull.
Iwona Hiltebrand - Credit Suisse AG
Course: Handling Conflict with Confidence
Time given for self reflection and improvement.
Credit Suisse AG
Course: Handling Conflict with Confidence
I enjoyed the trainer Attitude and style, her knowledge and structure of training.
Mahsa Chegini - Albemarle
Course: Handling Conflict with Confidence
I really liked the about lean principles.
Jemson Dela cruz
Course: Lean Management: Lean Management in Manufacturing
The simulation exercises (workshop) gave me a real feel of how it is to experience "leaning" up the process. It provides a "sticking effect" to the theories that were discussed.
Bethany Magpayo - Embassy of Canada, Manila
Course: Lean Services: Lean Management For The Service Industry
Statistics 101 and different ways of interpreting/presenting data results.
Embassy of Canada, Manila
Course: Lean Services: Lean Management For The Service Industry
simulation exercises
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
It was fast-paced. I did not get bored. Topics are interesting. Trainer was very knowledgeable.
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
The way the course was presented, including the exercises and simulation.
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Interactive and practical
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
The exercises conducted. They were challenging but provided valuable insight. :)
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Excellent Trainer - knowledgeable, interesting presentation and was able to connect with his audience.
Catherine Perez - Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Informative
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Participating ion activities.
ARCHIE CANOZA - Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Alvin's broad-based knowledge such as providing historical insights and juxtaposing it into real and current situations.
Connie Pascual - Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
I really was benefit from the 5s.
robert francisco - Armscor
Course: Lean Management: Lean management in manufacturing
I mostly liked the 5s.
bricio cruz - Armscor
Course: Lean Management: Lean management in manufacturing
I genuinely liked the 5s.
Wilson de jesus - Armscor Global Defense, Inc.
Course: Lean Management: Lean management in manufacturing
Management Course Outlines in Tunisia
Course Name
Duration
Overview
Course Name
Duration
Overview
7 hours
Audience
Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
By the end of the course, delegates will be able to:
- Understand the different skills required for Managing and for Leading
- Develop their team in the most-effective way
- Explain how best to deliver Change in their part of the organisation
- Manage staff performance better
- Successfully negotiate their preferred solutions
- Explain how to deal with the difficult situations they may encounter in the office
Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
By the end of the course, delegates will be able to:
- Understand the different skills required for Managing and for Leading
- Develop their team in the most-effective way
- Explain how best to deliver Change in their part of the organisation
- Manage staff performance better
- Successfully negotiate their preferred solutions
- Explain how to deal with the difficult situations they may encounter in the office
14 hours
This instructor-led, live training in Tunisia (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.
By the end of this training, participants will be able to:
- Hire and lead a vibrant and innovative technical team.
- Effectively adopt and manage the technology needed to develop great products.
- Apply useful techniques and strategies for managing products and projects.
- Scale the company business and move it in the right direction.
By the end of this training, participants will be able to:
- Hire and lead a vibrant and innovative technical team.
- Effectively adopt and manage the technology needed to develop great products.
- Apply useful techniques and strategies for managing products and projects.
- Scale the company business and move it in the right direction.
7 hours
This instructor-led, live training in Tunisia (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.
By the end of this training, participants will be able to:
- Explore remote leadership, structures, and components to successfully adapt a remote work setup.
- Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
- Use existing tools and technologies to improve virtual communication and collaboration.
- Implement goal setting and project management methods to measure the performance of a remote team.
By the end of this training, participants will be able to:
- Explore remote leadership, structures, and components to successfully adapt a remote work setup.
- Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
- Use existing tools and technologies to improve virtual communication and collaboration.
- Implement goal setting and project management methods to measure the performance of a remote team.
7 hours
Participant Profiles
CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers
Objective
This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age.
In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.
CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers
Objective
This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age.
In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.
14 hours
Objective:
Helping Business Analysts to understand how to efficiently model and validate their business processes and resources in order to increase business agility of their organization on the basis of their target architecture and changing market needs.
This 2 day training course aims at helping delegates to learn how to model their business processes and resources in order to adapt them to changes of their goals, strategies and impacted capabilities as part of the target architecture. On the basis of the key elements of business performance (strategies, tactics, KPI, business capabilities, etc...), delegates learn there how to elaborate a vision centric business process and resource cartography. Then, only using the appropriate BPMN and UML notation adapted to their language, they understand how to adapt them to changing strategies, tactics and policies.
Helping Business Analysts to understand how to efficiently model and validate their business processes and resources in order to increase business agility of their organization on the basis of their target architecture and changing market needs.
This 2 day training course aims at helping delegates to learn how to model their business processes and resources in order to adapt them to changes of their goals, strategies and impacted capabilities as part of the target architecture. On the basis of the key elements of business performance (strategies, tactics, KPI, business capabilities, etc...), delegates learn there how to elaborate a vision centric business process and resource cartography. Then, only using the appropriate BPMN and UML notation adapted to their language, they understand how to adapt them to changing strategies, tactics and policies.
14 hours
Audience:
This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
At the end of this course, attendees will be able to:
- Explain the basic Change Strategies that underpin the planning for change in an organisation
- Understand the use and application of the 9 Change Principles
- Construct a Change Plan suitable to their part of the business
This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
At the end of this course, attendees will be able to:
- Explain the basic Change Strategies that underpin the planning for change in an organisation
- Understand the use and application of the 9 Change Principles
- Construct a Change Plan suitable to their part of the business
14 hours
Kanban Management Professional 1 (KMP1) is a highly interactive two-day course accredited by the Lean Kanban University (LKU). It combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.
You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation.
What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service
Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.
You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation.
What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service
Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation
7 hours
Who should attend:
Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way
This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility
The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.
Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works.
Upon completing the training you will:
- Understand how 5S works and improve efficiency by 10 to 30%
- Be able to indentify sources of waste and improve profitability
- Understand the reasons for the five step process and know how to implement it
- Have the tools and procedures in order to improve production processes
- Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way
This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility
The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.
Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works.
Upon completing the training you will:
- Understand how 5S works and improve efficiency by 10 to 30%
- Be able to indentify sources of waste and improve profitability
- Understand the reasons for the five step process and know how to implement it
- Have the tools and procedures in order to improve production processes
- Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
7 hours
Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way.
This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S
The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.
Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works
Upon completing the training you will:
- Understand how 5S works and improve efficiency by 10 to 30%
- Be able to indentify sources of waste and improve profitability
- Understand the reasons for the five step process and know how to implement it
- Have the tools and procedures in order to improve processes
- Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S
The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.
Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works
Upon completing the training you will:
- Understand how 5S works and improve efficiency by 10 to 30%
- Be able to indentify sources of waste and improve profitability
- Understand the reasons for the five step process and know how to implement it
- Have the tools and procedures in order to improve processes
- Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
7 hours
Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change?
Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.
If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.
This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.
Learning Outcomes
This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.
Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”
Who Should Attend
This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:
- Senior Management Positions (CxO)
- Program and Project Managers
- Product Managers, Product Owners and Business Analysts
- Scrum Team Members
- Scrum Masters, Team Leads and Change Agents
- Product & Software Developers & Testers
- Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
- Other roles such as HR and Finance professionals
Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.
If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.
This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.
Learning Outcomes
This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.
Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”
Who Should Attend
This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:
- Senior Management Positions (CxO)
- Program and Project Managers
- Product Managers, Product Owners and Business Analysts
- Scrum Team Members
- Scrum Masters, Team Leads and Change Agents
- Product & Software Developers & Testers
- Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
- Other roles such as HR and Finance professionals
7 hours
Stress is so prevalent in our culture it has almost become a badge of honour. Back to back meetings, competing priorities, working late into the evening are just a few things considered normal. How often are you experiencing signs of distress: inability to eat without pain, stomach upsets or cramps, headaches, imposter syndrome and other low self-worth beliefs. It's time to take a stress detox.
14 hours
John Kotter wrote "Leading Change" which looked at what people did to transform their organisations. Kotter introduced an 8-step change model for helping managers deal with transformational change.
This instructor-led, live training in (online or onsite) is aimed for managers, business owners and strategists planning to implement Kotter's 8 model in their respective organization.
This instructor-led, live training in (online or onsite) is aimed for managers, business owners and strategists planning to implement Kotter's 8 model in their respective organization.
14 hours
Instead of supporting deep analysis and large shifts, the McKinsey 7-S model is great for analyzing how coherent your company is. If you know that you need to change your act, but you’re not sure what to do, this is the change management model for you.
This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
14 hours
This instructor-led, live training workshop (onsite or remote) is aimed at introducing available change management models with their pros and cons and case studies in order to equip the delegates with the knowledge and skills to choose the most appropriate model specific to their domain itself.
Format of the Course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
At the end of this course, attendees will be able to:
- Explain the basic Change Strategies that underpin the planning for change in an organisation
- Construct a Change Plan suitable to their part of the business.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Format of the Course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
At the end of this course, attendees will be able to:
- Explain the basic Change Strategies that underpin the planning for change in an organisation
- Construct a Change Plan suitable to their part of the business.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
7 hours
As the pace of change accelerates with digital business and Business 3.0, organization boundaries and alliances are constantly shifting. To survive and thrive in this new knowledge economy, teams and individuals need to learn how to resolve conflict more effectively while maintaining long term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive agressive, or even worse, schoolyard bullying becomes the dominent means of winning conflict.
This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams and business individuals who wish to learn how to resolve conflict using practical, simple to follow yet highly effective conflict models. By the conclusion of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.
By the end of this training, participants will be able to:
- Identify the 5 stages of effective conflict resolution.
- Agree how to deal with conflict before it starts
- Manage themselves positively through conflict.
- Work with proven methods to resolve conflict faster and more effectively
- Rehearse conflict to achieve a better outcome
- Learn from conflict to approach future conflicts differently.
The program includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience. The course has an empahsis on fun, interactive, practical, visual and analogy based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings, to emotions, to preparing your conflict dish, to lemmings, leading 20th Century pyschologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs and Les Miserables.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams and business individuals who wish to learn how to resolve conflict using practical, simple to follow yet highly effective conflict models. By the conclusion of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.
By the end of this training, participants will be able to:
- Identify the 5 stages of effective conflict resolution.
- Agree how to deal with conflict before it starts
- Manage themselves positively through conflict.
- Work with proven methods to resolve conflict faster and more effectively
- Rehearse conflict to achieve a better outcome
- Learn from conflict to approach future conflicts differently.
The program includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience. The course has an empahsis on fun, interactive, practical, visual and analogy based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings, to emotions, to preparing your conflict dish, to lemmings, leading 20th Century pyschologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs and Les Miserables.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
14 hours
Audience
All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues;
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Case Studies
- Examples
Course Objectives
By the end of this course, delegates will be able to:
- Explain how AML and CTF might be prevented
- Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
- Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
- Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
- Understand some of the other “hot spots” in Financial Crime
All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues;
Format of the course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Case Studies
- Examples
Course Objectives
By the end of this course, delegates will be able to:
- Explain how AML and CTF might be prevented
- Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
- Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
- Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
- Understand some of the other “hot spots” in Financial Crime
7 hours
The Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK.
The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.
The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.
7 hours
Audience
All staff needing a working knowledge of Corporate Governance for their organisation
Format of the course
A highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Examples
- Exercises
- Case Studies
All staff needing a working knowledge of Corporate Governance for their organisation
Format of the course
A highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Examples
- Exercises
- Case Studies
35 hours
Overview
Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.
Key features include:
- the explanation of the current risk-based regulations
- detailed review of the major risks faced by banks
- industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
- using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
- what challenges could be faced by risk managers in the future.
The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.
Objectives
The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:
- major risk within the financial industry and the major international risk regulations
- how to manage a bank’s assets and liabilities whilst maximising return
- the interaction between risk types and how banks use an integrated approach for their management
- corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
- how to develop a culture of risk governance as a tool for minimising unnecessary risk taking
Who should attend this seminar
This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:
- Board level bank management
- Senior managers
- Senior risk managers and analysts
- Senior directors and risk managers responsible for strategic risk management
- Internal auditors
- Regulatory and compliance personnel
- Treasury professionals
- Asset and liability managers and analysts
- Regulators and supervisory professionals
- Suppliers and consultants to banks and the risk management industry
- Corporate governance and risk governance managers.
Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.
Key features include:
- the explanation of the current risk-based regulations
- detailed review of the major risks faced by banks
- industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
- using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
- what challenges could be faced by risk managers in the future.
The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.
Objectives
The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:
- major risk within the financial industry and the major international risk regulations
- how to manage a bank’s assets and liabilities whilst maximising return
- the interaction between risk types and how banks use an integrated approach for their management
- corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
- how to develop a culture of risk governance as a tool for minimising unnecessary risk taking
Who should attend this seminar
This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:
- Board level bank management
- Senior managers
- Senior risk managers and analysts
- Senior directors and risk managers responsible for strategic risk management
- Internal auditors
- Regulatory and compliance personnel
- Treasury professionals
- Asset and liability managers and analysts
- Regulators and supervisory professionals
- Suppliers and consultants to banks and the risk management industry
- Corporate governance and risk governance managers.
21 hours
Course goal:
To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities.
Overview:
- GRC Basic terms and definitions
- Principles of GRC
- Core components, practices and activities
- Relationship of GRC to other disciplines
To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities.
Overview:
- GRC Basic terms and definitions
- Principles of GRC
- Core components, practices and activities
- Relationship of GRC to other disciplines
14 hours
This instructor-led, live on-site training is aimed at senior managers who wish to develop their capability to strategise and manage safety and risk in complex, high-tech industries. The course gives risk and safety managers the confidence and ability to implement an established and effective safety culture assessment process. The course will introduce the SI-9 product which has been developed to provide an efficient and accurate methodology to measure multiple elements of your organization's culture. The periodic measurement of your corporate culture not only enhances your risk visibility but provides evidence of your personal and corporate due diligence in risk management.
By the end of this training, participants will be able to:
- Recognise the signs and signals of vulnerable corporate risk culture.
- Understand the personal and corporate liability implications of risk and safety management.
- Adapt their risk management systems to become more relisient.
- Design an effective safety culture measurement system based on the SI-9 assessment system.
- Develop and implement an effective organizational cultural management strategy.
Format of the Course
- Highly interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on experience of cultural measurement tools.
Course Customization Options
- To request a customised training for this course, please contact us to arrange.
By the end of this training, participants will be able to:
- Recognise the signs and signals of vulnerable corporate risk culture.
- Understand the personal and corporate liability implications of risk and safety management.
- Adapt their risk management systems to become more relisient.
- Design an effective safety culture measurement system based on the SI-9 assessment system.
- Develop and implement an effective organizational cultural management strategy.
Format of the Course
- Highly interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on experience of cultural measurement tools.
Course Customization Options
- To request a customised training for this course, please contact us to arrange.
7 hours
This instructor-led, live training in Tunisia (online or onsite) is aimed at business managers, IT managers, and risk and compliance managers who wish to implement the COBIT framework to optimize IT governance and management.
By the end of this training, participants will be able to design, develop, implement, monitor, and enhance IT governance and management using COBIT principles and methods.
By the end of this training, participants will be able to design, develop, implement, monitor, and enhance IT governance and management using COBIT principles and methods.
21 hours
Learning Objectives
This COBIT 2019 Foundation course is designed as an introduction to COBIT 2019 and enables you to understand how an integrated business framework for the governance and management of enterprise IT can be utilized to achieve IT business integration, cost reductions and increased productivity. The syllabus areas that this course is designed to cover are:
- New framework introduction
- Key concepts and terminology
- Governance and Framework Principles
- Governance system and components
- Governance and management objectives
- Performance management
- Designing a tailored governance system
7 hours
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
- Facilitated Discussions
- Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
Staff who need to be fully prepared to deliver high quality Coaching sessions
- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
- Facilitated Discussions
- Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
14 hours
Audience
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
14 hours
Audience
Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Understand conflict and its effect on ourselves and others
- Define assertive and non-assertive behaviours
- Appreciate the need for self-management before managing others
- Develop capability in engaging conflict assertively
- Build confidence through demonstrations and practical simulations
Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with:
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Understand conflict and its effect on ourselves and others
- Define assertive and non-assertive behaviours
- Appreciate the need for self-management before managing others
- Develop capability in engaging conflict assertively
- Build confidence through demonstrations and practical simulations
21 hours
Audience
Staff who need to be fully aware of the issues surrounding People and Team Management for:
- Themselves
- Their colleagues (peers)
- Their bosses
- Their team members
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Appreciate how to manage, motivate and develop their team members
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
Staff who need to be fully aware of the issues surrounding People and Team Management for:
- Themselves
- Their colleagues (peers)
- Their bosses
- Their team members
- Their internal and external customers and stakeholders
Format of the course
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Appreciate how to manage, motivate and develop their team members
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
35 hours
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
7 hours
This course is aimed at people who are about to begin or have just begun a professional career in industry. Designed to build an understanding and appreciation of the corporate workplace, the expectations and behaviours that post graduates will face when starting their career.
Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time.
Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time.
21 hours
Audience
- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Course Objectives
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
Format
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :
- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders
Course Objectives
By the end of the course, delegates will be able to:
- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
Format
The course will be a highly-interactive combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
Last Updated:
Upcoming Management Courses in Tunisia
COBIT 2019 Foundation
20-02-2022 09:30
North Urban Centre
21 hours
Integrated Risk & Corporate Governance
20-02-2022 09:30
North Urban Centre
35 hours
Safety Culture, Risk and Leadership
21-02-2022 09:30
North Urban Centre
14 hours
COBIT (Control Objectives for Information and Related Technology)
29-03-2022 09:30
North Urban Centre
7 hours
Governance, Risk Management & Compliance (GRC) Fundamentals
12-04-2022 09:30
North Urban Centre
21 hours
Other countries
Consulting in Tunisia
Online Management courses, Weekend Management courses, Evening Management training, Management boot camp, Management instructor-led, Weekend Management training, Evening Management courses, Management coaching, Management instructor, Management trainer, Management training courses, Management classes, Management on-site, Management private courses, Management one on one training
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