Online Management Training in Tunisia

This course introduces participants to new recruitment methods and potential evaluation techniques that are shaping modern HR practices. It combines theory with practical case studies to help organizations strengthen their hiring strategies, enhance diversity, and identify high-potential talent.

This instructor-led, live training (online or onsite) is aimed at intermediate-level HR professionals and managers who wish to modernize their recruitment practices and effectively evaluate candidate potential using innovative tools and techniques.

By the end of this training, participants will be able to:

• Understand current recruitment and talent evaluation trends.
• Design job profiles based on competencies and skill balance.
• Apply new recruitment channels and sourcing techniques.
• Use modern candidate evaluation tools and methodologies.
• Implement effective and inclusive interview practices.
• Identify and minimize recruitment biases.
• Incorporate best practices from leading organizations.

Format of the Course

• Interactive lecture and discussion.
• Case studies and role-playing activities.
• Hands-on application of recruitment tools and techniques.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level participants who wish to gain foundational knowledge and practical skills to handle key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

Lean is a methodology focused on maximizing value while minimizing waste in processes.

This instructor-led, live training (online or onsite) is aimed at intermediate-level banking and process management professionals who wish to apply Lean and Agile tools to improve efficiency in managing requirements, projects, and operational processes.

By the end of this training, participants will be able to:

• Understand and apply Lean principles in the context of banking processes.
• Use Lean tools to optimize requirements gathering and project execution.
• Implement and manage Kanban boards for effective workflow management.
• Identify and eliminate waste in banking and service-oriented processes.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on application of Lean and Agile tools in case-based scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Tunisia (online or onsite) is aimed at intermediate-level professionals who wish to understand both Six Sigma and Lean principles in order to lead significant process improvement projects in their organizations.

By the end of this training, participants will be able to:

• Develop a comprehensive understanding of how Lean and Six Sigma methodologies can be integrated for process improvement.
• Gain in-depth knowledge and application skills in the Define, Measure, Analyze, Improve, and Control phases.
• Apply advanced statistical tools for data-driven decision-making and process analysis.
• Lead and manage Lean Six Sigma projects effectively.

This instructor-led, live training in Tunisia (online or onsite) is aimed at advanced-level professionals who wish to gain the skills to handle complex Six Sigma projects and take a leadership role in Six Sigma and Lean implementations.

By the end of this training, participants will be able to:

• Develop an in-depth understanding of advanced Six Sigma and Lean methodologies and tools.
• Lead complex process improvement projects that align with organizational strategies.
• Perform complex statistical analyses and make data-driven decisions.
• Effectively lead change initiatives and build a culture of continuous improvement.

This instructor-led, live training in Tunisia (online or onsite) is aimed at intermediate-level quality managers and healthcare administrators who wish to learn the key concepts, tools, and techniques essential for quality auditing in healthcare, pass the certification exams, and apply quality management principles in their organizations.

By the end of this training, participants will be able to:

• Understand the principles and practices of quality auditing in healthcare.
• Develop and implement effective quality management systems.
• Conduct comprehensive audits and analyze audit data.
• Prepare for and pass the CMQ/OE and ASQ certification exams.
• Apply ethical principles and regulatory requirements in quality auditing.

Leadership is the practice of guiding individuals and teams to achieve organizational goals while fostering trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level leaders, managers, and professionals who wish to strengthen their leadership competencies and apply them in organizational contexts.

By the end of this training, participants will be able to:

• Build leadership practices based on trust and autonomy.
• Understand people management fundamentals and the labor framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Tunisia (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in Tunisia (online or onsite) is aimed at business professionals who wish to target specific organizational areas where process inefficiencies and defects are prevalent.

By the end of this training, participants will be able to:

• Understand the core concepts and principles of Lean Six Sigma.
• Apply the DMAIC methodology to define, measure, analyze, improve, and control processes effectively.
• Develop a plan for Lean Six Sigma deployment within their organization.

Introduction

Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.

The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business.

Objective

Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important.

This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully.

Training Benefits

• Identify and meet customer expectations
• Communicate effectively with customers
• Manage customer perceptions
• Deal with different types of customers
• Respond effectively to in-person and telephone customer contacts
• Write effective emails and letters
• Manage stress
• Course Discussions and Exercise
• Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments

The Advanced Product Quality Planning (APQP) course is designed to provide participants with a comprehensive understanding of the APQP process and its application in product development and launch. This course will cover the key concepts, tools, and techniques used in APQP, enabling participants to effectively plan and manage quality throughout the product development lifecycle. Through practical examples, case studies, and interactive exercises, participants will develop the skills and knowledge necessary to successfully implement APQP in their organizations and ensure the delivery of high-quality products to customers.

A brand's digital presence is essential for a business's survival in today's connected world.

This instructor-led, live training is aimed at marketing professionals of all levels who wish to strengthen a business's online brand positioning, evaluate brand performance and manage brand image and reputation through conducting a thorough Online Brand Audit.

The sum of multiple online touch points will ultimately shape how your target audiences perceive your company, and whether or not they choose to do business with you.

An online brand audit has become standard practice for businesses to evaluate and strengthen their brand positioning in a given market.

In addition to assessing your brand's owned online assets for strengths and weaknesses, this audit will dissect how your brand is being spoken about on online channels your business doesn't own, to evaluate brand perception.

By the end of conducting an online brand audit, you'll be empowered to develop a transformative brand marketing strategy that aligns with greater business goals.

Although this course falls under the category of 'Brand Management', it touches so many other disciplines within an organization; from customer experience and online user journeys to uncovering insights to marketing strategy and planning.

By the end of this training, participants will be able to:

• Evaluate a brand's online presence for strengths and weaknesses.
• Uncover a business's online reputation and image.
• Identify and strengthen a brand's positioning in a given market.
• Build a results-driven brand strategy and integrated online marketing communication plan.
• Conduct a competitive brand analysis and build industry perceptual maps.
• Conduct an SEO audit.
• Learn the updated SEO guidelines in the age of AI.
• Uncover valuable insights about how different customer groups perceive a business and its products or services.
• Administer online social listening.
• Use AI to make conducting routine brand audits more efficient.

This 1-day Change Management course equips employees with practical tools and strategies to navigate and adapt to organizational changes, even when they have no formal decision-making authority. The training focuses on understanding the nature of change, managing personal and team reactions, and maintaining productivity and morale throughout transitions. Participants will gain insights into how change impacts individuals, explore methods for reducing resistance, and practice resilience-building techniques to thrive in evolving work environments. By the end of the course, participants will be able to apply change management principles to their own roles, enhancing both their adaptability and their contribution to organizational success.

The Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK.

The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.

Gain understanding and insights into the value of investing in corporate social responsibility, philanthropy and sustainability. Training is conducted in an interactive form and includes a number of case studies.

This instructor-led, live training in Tunisia (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.

By the end of this training, participants will be able to:

• Hire and lead a vibrant and innovative technical team.
• Effectively adopt and manage the technology needed to develop great products.
• Apply useful techniques and strategies for managing products and projects.
• Scale the company business and move it in the right direction.

ISO 26262 defines the requirements for functional safety in the automotive sector.

This instructor-led, live training (online or onsite) is aimed at automotive professionals who wish to implement the ISO 26262 standard within their organization.

By the end of this training, participants will be able to:

• Understand functional safety as it relates to automotive hardware and software development.
• Understand the legal responsibilities and compliance requirements of ISO 26262.
• Implement the safety processes prescribed in ISO 26262.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

ISO 9001 Foundation training enables you to learn the basic elements to implement and manage a Quality Management System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for a “PECB Certified ISO 9001 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.

Who should attend?

• Individuals involved in Quality Management
• Individuals seeking to gain knowledge about the main processes of Quality Management Systems (QMS)
• Individuals interested to pursue a career in Quality Management

The “PECB Certified ISO 9001 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains: h Domain 1: Fundamental principles and concepts of a Quality Management System (QMS) h Domain 2: Quality Management System (QMS)

Upon the successful completion of the exam, you can apply for the “PECB Certified ISO 9001 Foundation” credential.

General Information

Certification fees are included on the exam price

Training material containing over 200 pages of information and practical examples will be distributed

A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued

In case of exam failure, you can retake the exam within 12 months for free

Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way.

This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S

The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.

Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works

Upon completing the training you will:

• Understand how 5S works and improve efficiency by 10 to 30%
• Be able to indentify sources of waste and improve profitability
• Understand the reasons for the five step process and know how to implement it
• Have the tools and procedures in order to improve processes
• Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course

In this instructor-led, live training in Tunisia (onsite or remote), participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement.

This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking.

Maintaining a high level of productivity in today's successful businesses takes work and continuous learning in a variety of management skills and techniques. To be successful in daily work tasks, knowledge and skills in management techniques must be learned, practiced, and implemented. People in all types of organizations find themselves needing to find more productive methods of planning work and tasks, setting appropriate goals, using good interpersonal skills, and using effective means of making decisions. A focus on using productive practices allows for effective and efficient management of work and making changes in the organization.

Objectives

• Use simple frameworks for planning, including allocating and managing priorities, scheduling work, working proactively and reactively and project planning
• Learn leadership techniques to do work planning and establish priorities
• Learn management techniques to plan, establish priorities and set and maintain goals
• Understand and develop the skills necessary to get assigned work completed on time.
• Use basic planning project tools to plan a work strategy
• Set goals and targets effectively and efficiently
• Learn how to establish and maintain task deadlines
• Understand the characteristics of colleagues who assist in our work assignments
• Develop positive interpersonal techniques for better management of our work
• Learn how to plan work balancing the constraints of time, cost, scope and quality
• Understand the role of stakeholders in a project and learn techniques of stakeholder management
• Develop techniques to deal with organizational change, including delegation and empowerment
• Develop communication and human interaction skills with others
• Understand and develop skills necessary to set goals in a strategic and organizational context
• Consider methods of improving decision-making
• Understand how delegation can be used in the setting of goals and planning
• Identify decision-making processes and how they impact on organizations
• Develop the ability to make higher quality decisions as individuals and teams
• Build and maintain effective and efficient planning procedures and processes
• Integrate planning management functions into the overall mission of the organization
• Develop skills for leaders which will raise their capability, skill and morale
• Improve preparedness to deal with task and work contingencies
• Improve performance in setting and completing work objectives
• Allow teams and leaders to better meet challenges of dynamic, constant change
• Establish organizational and personal decision-making capabilities

Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

Instead of supporting deep analysis and large shifts, the McKinsey 7-S model is great for analyzing how coherent your company is. If you know that you need to change your act, but you’re not sure what to do, this is the change management model for you.

This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Tunisia (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Procurement professionals often deal with a myriad of activities from developing sourcing strategies to negotiating contracts and managing supplier relationships.  The skills required to perform their roles effectively are therefore just as wide-ranging.  Procurement professionals are expected to be good communicators and project managers, have sound commercial and financial awareness and be great influencers and negotiators.

In this instructor-led, live training in Tunisia, participants will learn about the QMS Audit principles, procedures and documentations as they step through a series of case studies, group discussions, and hands-on exercises and activities. 

By the end of this training, participants will be able to:

• Identify the Requirements for a successful QMS Audit.
• Create an Audit Checklist for a sample audit scenario.
• Report findings in accordance to ISO 9001 requirements.
• Write and grade non-conformity reports and evaluate proposals for corrective action.
• Prepare and present a convincing evaluation to top management in accordance to the organization's policy and objectives.

INTRODUCTION

Globalisation, transformed markets, intense competition and new technologies have converged to make organisational management focus more sharply on making certain that every internal programme and project achieves all intended results. Stakeholders are demanding that the internal and external forces of change are managed with the type of programmes that will enable the organisation to thrive in the face of change. Holding departments accountable for results is the essence of this unique seminar that presents the principles and practices on which Results-Based Management (RBM) is founded.

This Results-Based Management training course enables staff and managers to align, develop and review ongoing planning and reporting that is essential to the success of any public or private programme. This training seminar provides an understanding of the processes needed to bring different business teams together to (a) better manage and measure the outcomes of their respective programmes and projects; (b) keep a project under control; and (c) achieve stated objectives and goals.  

This training course will highlight:

• The multiple processes of Results Based Management (RBP)
• The critical role of monitoring in demonstrating the performance of programs and projects and in steering the implementation process towards the intended results
• Developing realistic programme objectives and measures to assess project outcomes and impact
• Developing a results-based project framework
• Project and program scheduling and reporting
• Monitoring, evaluating and strengthening the effectiveness of a program

OBJECTIVES

This training course is designed to achieve five key objectives.  At the end of the session you will learn how to:

• Apply current best practices in Results-Based Management (RBM) 
• Demonstrate how to realise the potential for Results-Based Management (RBM) 
• Design a RBM approach for involving all stakeholders
• Control RBM projects and measure outcomes
• Enable your teams to apply Results-Based Management (RBM) in their own activities

TRAINING METHODOLOGY

This training seminar uses a number of learning tools including but not limited to:

• Case studies on real life examples of RBM
• Round table discussion groups to review and qualify the actual projects - ongoing or at the planning stage - by members of the group
• Video references on examples of the skills necessary to achieve results
• Presentation media on the steps to achieve RBM
• Open discussions on ideas and experiences with the participants

ORGANISATIONAL IMPACT

The organisation will benefit from this training seminar in the following ways:

• Improve the understanding of the principles, norms, standards, processes and responsibilities governing planning, monitoring and evaluation
• Overcome any resistance to using Results-Based Management
• Develop more efficient methods of controlling cost and outcomes
• Help staff members bring results to the forefront of their ongoing planning and reporting documents on a regular basis
• Overcome the pitfalls of project plans that delay and burden projects

PERSONAL IMPACT

The participants of this RBM training seminar enjoy many benefits personally and professionally in the following manner:

• Helping staff learn to focus on the issues that deliver the maximum results to their on-going planning and hard work
• Improving the communication skills that win over important stakeholder “buy-in” to improve their expectations to gain their power of influence
• Reduce the risks of carrying forth long projects that could lead to disappointing results and possible failure
• Learn the importance of monitoring and evaluation techniques to indicate the way to successful results
• Overcome the resistance from stakeholders by enabling solid evidence that secures your funding

WHO SHOUD ATTEND?

The NobleProg course “Result-Based Management” is designed to benefit experienced managers from any specialism within your organisation who have responsibility for successful execution of programmes and projects. It will develop high level managerial skills that are vital in achieving and sustaining continuous performance improvement.

This training course will particularly benefit the following professionals:

• Strategic and Operational Planning Specialists
• Supply Chain and Logistics Team Members
• Financial Managers
• Marketing and Business Development Staff
• Human Resource Managers

This workshop is 50% discussions, 50% Practical.

This course is suitable for all levels of employee whose working patterns and processes would be improved with time management knowledge and some relevant time management tools.

This also applies to team leaders and managers who are responsible for setting tasks and deadlines for a group of employees, enabling them to prioritise and set achievable deadlines.

The training 'Generational Differences in Management. Employees of Generations XYZ. How to Function with Them' is aimed at team leaders, offering knowledge and skills in communication and motivation of employees from generations X, Y, and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling effective acquisition of the skills necessary for managing a team in a generationally diverse environment.