Soft Skills Training in Tunisia

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

Proposal writing has become an essential skill, an art and a craft that can be mastered with learning and consistent practice.  A proposal is a vital marketing tool that helps cultivate an initial impression and sets the tone for the professional relationship.  From providing information to persuading a prospect or client to adapt a solution, proposals are a critical part of the business cycle.  Few people have been formally trained in how to develop and write a good proposal.  Sadly, great solutions often fail to win because of poorly developed and written proposals.  During this course, delegates will gain understanding of critical skills including skilled research, planning, creating a framework, writing, organizing, editing, and proofreading.

This instructor-led training in Tunisia helps legal professionals evolve from technical advisors to strategic business partners. Participants learn to lead cross-functional initiatives, manage conflict, and communicate risks effectively to drive organizational success.

This instructor-led, live training in Tunisia (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership.

By the end of this training, participants will be able to:

• Understand what leadership is and how it differs from management.
• Identify and develop key leadership competencies and styles.
• Set meaningful goals and communicate them effectively.
• Build trust and influence others through effective communication.

This instructor-led, live training in Tunisia (online or onsite) is aimed at intermediate-level product managers who wish to learn to align strategic goals with operational projects, while mastering leadership techniques to effectively lead cross-functional teams.

By the end of this training, participants will be able to:

• Strengthen leadership and decision-making capabilities.
• Enhance strategic planning and execution skills.
• Build project management expertise for effective project delivery.
• Develop skills specific to product ownership, focused on banking and financial sector projects.
• Learn to balance strategic objectives with operational project goals.

This instructor-led, live training in Tunisia (online or onsite) is aimed at intermediate-level managers who wish to apply Enneagram insights to enhance leadership skills, improve team dynamics, and drive organizational success.

By the end of this training, participants will be able to:

• Gain a solid foundation in the Enneagram system, including the nine personality types, wings, levels of development, and centers of intelligence.
• Use the Enneagram to explore and identify personality type, including strengths, weaknesses, and opportunities for growth.
• Better understand team members, improve communication, resolve conflicts, and foster a collaborative team environment.
• Align team and organizational goals, manage change effectively, and cultivate an innovative and adaptive organizational culture.

This instructor-led, live workshop in Tunisia (online or onsite) is aimed at business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led, live training in Tunisia (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to find, attract and engage with international candidates.

By the end of this training, participants will be able to:

• Understand Cultural Differences
• Understand Legal & Regulatory Aspects
• Apply Global Employer Branding
• Have Access to Global Talent & Recruitment Channels

A company hackathon lets teams from departments and IT try AI on their own problems and take working solutions with them. The format combines two discovery sessions beforehand with tool onboarding, a 24-hour sprint and a pitch to the management. Each team ends with a working solution and a usage plan for the following week.

This instructor-led, live training in Tunisia is aimed at: Mixed teams from departments and IT who want to try AI on their own problems and take working solutions with them.

By the end of this training, participants will be able to:

• Formulate problems and bottlenecks in the own area as solvable challenges
• Know eight to ten AI tools and select one for a task
• Build a working solution in small teams
• Evaluate solutions by benefit and feasibility
• Present the result in a pitch
• Define a plan for use in the following week

Format of the Course

• Duration: 2 days on site (including a 24-hour sprint) plus two discovery sessions beforehand
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Beforehand: Challenges, tool selection and success criteria are defined.
• Outcome, Day 1: Each team has a sharpened challenge and a first working version.
• Outcome, Day 2: Each team has a working solution, a presented pitch and a plan for use from the following week.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This course offers a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the difference between stress and burnout, identify personal and professional risk factors, and learn how to recognise early signs of exhaustion — both in themselves and in others.

Through guided reflection, self-assessment tools, and group discussions, the programme encourages participants to develop awareness, resilience, and personal coping strategies. It also highlights the role of organisations and leaders in creating a supportive environment that prevents burnout and promotes psychological wellbeing.

The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.

Critical Thinking in the Workplace is a practical, interactive programme designed to help professionals analyse information more effectively, challenge assumptions, identify the real causes of problems and make better decisions.

Participants learn a structured approach to critical thinking that can be applied to everyday workplace challenges, from analysing complex problems and evaluating evidence to generating alternative solutions and making well-reasoned decisions.

The programme combines analytical thinking, problem solving, creative thinking and decision making. Throughout the course, participants work with practical exercises, discussions and case studies relevant to their roles and industry. Wherever possible, the training can incorporate the client's own business challenges and real workplace scenarios.

The 5-day DesignThinkers Global Bootcamp provides a unique opportunity to learn from internationally recognized and highly experienced Service Design & Design Thinking practitioners. Under the guidance of our seasoned facilitators, familiarize yourself with the divergent/convergent model of the Double Diamond, and solidify your new Design Thinking mindset by practicing on a real-life project.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicates clearly and consistently,
• adapts communication to the recipient,
• handles difficult conversations,
• builds authority through communication,
• effectively conveys complex information.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m.

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

Modern organizations are increasingly recognizing that neurodiversity is not an exception but a natural part of the population—up to 1 in 7 people function in ways defined as neurodiverse. This means that most teams today are composed of individuals with different styles of thinking, learning, communicating, and acting. For leaders, this isn't a challenge—it's a significant development opportunity.

This instructor-led, live training in Tunisia (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

Reliable research needs more than a quick answer: sources have to be selected, checked and documented. This course covers Perplexity Spaces, deep research, Labs and the Comet browser, with a strong focus on source checking. Participants leave with a Space, a verified piece of research and a template for recurring assignments.

This instructor-led, live training in Tunisia is aimed at: Employees who research regularly, for example in purchasing, project work, knowledge management, assistance and specialist departments.

By the end of this training, participants will be able to:

• Understand how Perplexity searches, selects sources and forms answers
• Formulate research assignments with question, sources, exclusions and format
• Check sources systematically and recognize errors in citations
• Set up Spaces with instructions and files for topics and teams
• Use deep research and Labs for reports and tables
• Use the Comet browser safely for research and tasks on web pages

Format of the Course

• Duration: 1 day (7 hours)
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Day 1: Each participant has an own Space, a verified piece of research with sources and a template for recurring research assignments.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This basic sales training program presents core sales techniques that are flexible and effective. We cover all critical elements of the sales process, from lead generation to cold calling. By the end of the course, learners will be ready to successfully handle the most common and demanding elements of their sales role.

Stakeholder engagement and management refers to the process of actively engaging, building positive relationships, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organization. Stakeholders are individuals, groups, or organizations that may influence the project or be affected by it. These can include employees, customers, suppliers, local communities, company owners, regulators, or other groups with an interest in or influence over a specific project or activity. Stakeholder management involves identifying stakeholders, understanding their needs, expectations, and impact on the project or organization, as well as building and maintaining effective relationships.

This practical training is designed to help participants better understand how they manage their time and workload, and to improve their overall productivity in daily work.

The course is built around the idea that time is a limited resource and focuses on shifting from a reactive way of working to a more structured approach based on planning and prioritisation.