Online Soft Skills Training in Tunisia

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Tunisia (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership.

By the end of this training, participants will be able to:

• Understand what leadership is and how it differs from management.
• Identify and develop key leadership competencies and styles.
• Set meaningful goals and communicate them effectively.
• Build trust and influence others through effective communication.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service.

By the end of this training, participants will be able to:

• Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
• Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
• Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
• Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
• Handle unexpected situations and guest requests professionally and efficiently.

In this instructor-led, live training in Tunisia, participants will learn how to prepare and deliver a convincing PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop. 

By the end of this training, participants will be able to:

• Apply the right mindset for delivering a powerful and convincing presentation.
• Practice effective communication techniques to enhance a presentation.
• Prepare PowerPoint slides that complement and strengthen a presentation.
• Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level to intermediate-level professionals and managers who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.

By the end of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Improve decision-making processes through structured analysis.
• Enhance problem-solving strategies for complex situations.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

This instructor-led, live training in Tunisia (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to find, attract, and engage with top international talents. 

By the end of this training, participants will be able to:

• Perform Proactive Sourcing vs Reactive Recruitment
• Use LinkedIn Standard vs LinkedIn Recruiter
• Master Boolean Search Techniques
• Selling Candidates the Opportunity & Partnering with Hiring Managers

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This hands-on workshop is tailored to the tasks of one team and uses the AI tool already approved in the company. It covers prompting techniques, lasting setups such as projects and assistants, working with files and safe use. The group leaves with a shared prompt collection and solved tasks from its own daily work.

This instructor-led, live training in Tunisia is aimed at: Teams from case processing, specialist departments, research or IT support who already have first experience with AI and want better results for their own tasks.

By the end of this training, participants will be able to:

• Understand what happens in the model when prompting and why models invent details
• Write instructions with role, task, context, examples, format and limits
• Break down large tasks and improve results in a targeted way
• Use instructions, memory, projects and own assistants on a lasting basis
• Work with files, scans, tables and research assignments
• Verify results, recalculate figures and protect data
• Secure own templates for the group and reuse them

Format of the Course

• Duration: 1 day (7 hours) or 2 sessions of 4 hours per group, online or on site, up to 15 participants
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Block 1: Each participant has at least one verified template for their own work.
• Outcome, Block 2: Each group has a shared prompt collection, a shared project and two solved tasks from real daily work.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This course offers a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the difference between stress and burnout, identify personal and professional risk factors, and learn how to recognise early signs of exhaustion — both in themselves and in others.

Through guided reflection, self-assessment tools, and group discussions, the programme encourages participants to develop awareness, resilience, and personal coping strategies. It also highlights the role of organisations and leaders in creating a supportive environment that prevents burnout and promotes psychological wellbeing.

The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.

ChatGPT includes projects, custom GPTs, deep research, connectors and an agent mode in addition to the chat. This two-day course moves from everyday use to shared projects, custom GPTs and multi-step tasks, with clear rules for the team. Participants work with their own anonymized material throughout.

This instructor-led, live training in Tunisia is aimed at: Employees and teams who use ChatGPT Plus, Business or Enterprise and want to move from single chats to projects, custom GPTs and agents.

By the end of this training, participants will be able to:

• Classify the models, plans and data protection options of ChatGPT
• Achieve lasting better results with instructions, memory and projects
• Analyze files, tables and data and cross-check the results
• Edit texts in Canvas and create graphics for presentations
• Build a custom GPT without code and share it in the workspace
• Use deep research, connectors and the ChatGPT agent for multi-step tasks
• Define limits, approval points and rules for use in the team

Format of the Course

• Duration: 2 days (7 hours each)
• Interactive training with a trainer, discussion and hands-on exercises on the participants' own use cases
• Outcome, Day 1: Each participant has own standing instructions, a verified data analysis and a revised text from their daily work.
• Outcome, Day 2: Each participant has a project, a shared custom GPT and a verified piece of research. The team knows the agent, connectors and its own rules.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Critical Thinking in the Workplace is a practical, interactive programme designed to help professionals analyse information more effectively, challenge assumptions, identify the real causes of problems and make better decisions.

Participants learn a structured approach to critical thinking that can be applied to everyday workplace challenges, from analysing complex problems and evaluating evidence to generating alternative solutions and making well-reasoned decisions.

The programme combines analytical thinking, problem solving, creative thinking and decision making. Throughout the course, participants work with practical exercises, discussions and case studies relevant to their roles and industry. Wherever possible, the training can incorporate the client's own business challenges and real workplace scenarios.

The 5-day DesignThinkers Global Bootcamp provides a unique opportunity to learn from internationally recognized and highly experienced Service Design & Design Thinking practitioners. Under the guidance of our seasoned facilitators, familiarize yourself with the divergent/convergent model of the Double Diamond, and solidify your new Design Thinking mindset by practicing on a real-life project.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicates clearly and consistently,
• adapts communication to the recipient,
• handles difficult conversations,
• builds authority through communication,
• effectively conveys complex information.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m.

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

This instructor-led, live training in Tunisia (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This basic sales training program presents core sales techniques that are flexible and effective. We cover all critical elements of the sales process, from lead generation to cold calling. By the end of the course, learners will be ready to successfully handle the most common and demanding elements of their sales role.

Stakeholder engagement and management refers to the process of actively engaging, building positive relationships, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organization. Stakeholders are individuals, groups, or organizations that may influence the project or be affected by it. These can include employees, customers, suppliers, local communities, company owners, regulators, or other groups with an interest in or influence over a specific project or activity. Stakeholder management involves identifying stakeholders, understanding their needs, expectations, and impact on the project or organization, as well as building and maintaining effective relationships.

This instructor-led, live training (online or onsite) is aimed at professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This instructor-led, live training in Tunisia (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

• Identify and address common problems in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

This practical training is designed to help participants better understand how they manage their time and workload, and to improve their overall productivity in daily work.

The course is built around the idea that time is a limited resource and focuses on shifting from a reactive way of working to a more structured approach based on planning and prioritisation.

This instructor-led, live training in Tunisia (online or onsite) is aimed at females who wish to learn about the roles and expectation of women in leadership. Through a variety of exercises and discussions, participants will strengthen their confidence and develop essential management and business skills as a leader on their path to becoming role models in their organizations.

By the end of this training, participants will be able to:

• Understand the role of female leaders in organizations.
• Develop a leadership mindset.
• Demonstrate leadership in team management and decision making.

This instructor-led, live training in Tunisia (online or onsite) is aimed at managers, supervisors, and technical professionals transitioning into leadership roles who wish to use structured leadership frameworks and communication tools to strengthen authority, delegation, and team performance in growing organizations.

By the end of this training, participants will be able to:

• Define and apply clear leadership authority and accountability within their scope.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Conduct structured, direct, and constructive performance conversations.
• Communicate expectations clearly to improve engagement and cross-functional alignment.