Online Soft Skills Training in Tunisia

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level sales and marketing professionals who wish to leverage neuroscience in their sales practices, ultimately leading to better customer interactions and increased sales success.

By the end of this training, participants will be able to:

• Understand the fundamental principles of neuroscience relevant to sales.
• Learn how to apply neuroscience to improve sales techniques and customer interactions.
• Develop skills to create compelling sales pitches based on neuropsychological insights.
• Gain insights into customer behavior and decision-making processes.
• Enhance emotional intelligence and rapport-building skills.

Proposal writing has become an essential skill, an art and a craft that can be mastered with learning and consistent practice.  A proposal is a vital marketing tool that helps cultivate an initial impression and sets the tone for the professional relationship.  From providing information to persuading a prospect or client to adapt a solution, proposals are a critical part of the business cycle.  Few people have been formally trained in how to develop and write a good proposal.  Sadly, great solutions often fail to win because of poorly developed and written proposals.  During this course, delegates will gain understanding of critical skills including skilled research, planning, creating a framework, writing, organizing, editing, and proofreading.

This Leadership Course to Boost Productivity in Electrical Installation Teams is a practical, one-day program focused on developing leadership skills tailored to technical field environments, improving team performance, and aligning daily practices with organisational goals.

This instructor-led, live training (online or onsite) is aimed at intermediate-level supervisors and leaders who wish to enhance their situational leadership, communication, and productivity management skills for electrical installation teams.

Upon completion of this training, participants will be able to:

• Apply situational leadership techniques to adapt supervision style to team and task needs.
• Communicate clearly and assertively to reduce misunderstandings and rework.
• Make timely, responsible decisions that prioritise safety and productivity.
• Implement motivation and feedback strategies that increase engagement and results.

Format of the Course

• Interactive lecture and site-focused discussion.
• Practical exercises and real-world scenario roleplays.
• Action planning for immediate application on the job.

Course Customization Options

• To request a customised version aligned with your company’s systems, mission, or on-site workflow, please contact us to arrange.

This instructor-led, live training in Tunisia (online or onsite) is aimed at executive-level and senior professionals who wish to gain deeper insights into their leadership styles, leverage Korn Ferry Leadership Assessments, and develop actionable strategies for leadership adaptability and team performance.

By the end of this training, participants will be able to:

• Analyze their organization context and its influence on leadership effectiveness.
• Assess the range of leadership styles being utilized and their impact.
• Evaluate how leadership approaches affect team engagement, dynamics, and performance.
• Apply feedback from leadership assessments to identify strengths and areas for growth.
• Utilize a causal model to explore leadership behaviors and their direct impact on workplace climate.
• Develop actionable strategies to enhance leadership adaptability and team performance.

This instructor-led, live training in Tunisia (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organize training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customized training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level to intermediate-level professionals and managers who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in personal and professional contexts.

By the end of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Improve decision-making processes through structured analysis.
• Enhance problem-solving strategies for complex situations.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

This instructor-led, live training in Tunisia (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

Who should attend

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.

Course description

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.

The course is dedicated to sales teams. It focuses on leveraging PowerPoint's functions that aid in the sales process, ie. how to show data effectively, how not to over-clutter slides, and what to focus on in a sales deck.

This course offers a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the difference between stress and burnout, identify personal and professional risk factors, and learn how to recognise early signs of exhaustion — both in themselves and in others.

Through guided reflection, self-assessment tools, and group discussions, the programme encourages participants to develop awareness, resilience, and personal coping strategies. It also highlights the role of organisations and leaders in creating a supportive environment that prevents burnout and promotes psychological wellbeing.

The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.

The 5-day DesignThinkers Global Bootcamp provides a unique opportunity to learn from internationally recognized and highly experienced Service Design & Design Thinking practitioners. Under the guidance of our seasoned facilitators, familiarize yourself with the divergent/convergent model of the Double Diamond, and solidify your new Design Thinking mindset by practicing on a real-life project.

The Finance for Non-Finance Managers training is a highly sought-after program designed for professionals seeking a practical understanding of finance. This interactive 1-day training provides a comprehensive overview of key finance areas, supplemented by a course guide-book and numerous worked examples to facilitate learning. Upon completion, participants will receive a course completion certificate.

Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

This Mentoring training course will help to fill the gap and deliver guidelines that are useful for anyone in a mentoring relationship.

This workshop is a practical program implementing the principles of coordinating business meetings. Adult learning methodology of learning is used in this program. It is facilitated with interactive exercises and powerful presentations.

This instructor-led, live training in Tunisia (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees.

Thanks to participation in the training Managers:

• appreciate the importance of evaluating employees,
• learn to use the evaluation system to build motivation and commitment,
• will be perceived as fair judges,
• learn to have difficult conversations with employees,
• they will learn what standards of behavior they should present during evaluation interviews,
• learn about their strengths and weaknesses in the field of communication and receive improvement tools,
• will increase the sense of self-confidence in contacts with subordinates and in difficult situations.

This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.

Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.

Audience

Staff who need to be fully prepared to deliver presentations:

• To their teams
• To clients
• To other audiences internal to the company
• To other audiences external to the company

Format of the course

A combination of:

• Facilitated Discussions
• Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

• Prepare and structure an effective presentation
• Prepare themselves properly for that presentation
• Deliver that presentation with confidence
• Use the various visual aids that a presenter might choose to employ in creating a stimulating presentation
• Deal with the different types of people who they will encounter in their presentations

This basic sales training program presents core sales techniques that are flexible and effective. We cover all critical elements of the sales process, from lead generation to cold calling. By the end of the course, learners will be ready to successfully handle the most common and demanding elements of their sales role.

Audience:

• Any management or leadership role.
• Project Members Looking to enhance their team skills.
• Any operational leaders looking to enhance their inter-personal skillset.

Overview:

This course is instructor led, delivered by highly experienced human factors specialists who have delivered high quality training to numerous high-risk industries including aviation, nuclear power, oil & gas producers, health care and elite sport. The importance of risk and safety awareness is emphasized throughout the delivery with the use of accident case studies from multiple industries. The course takes the candidate through the basic functions of human cognition and show how this understanding can be crafted into practical tools. This tool set can then be brought into the workplace environment at practical, policy and process level in order to enhance performance, efficiencies and reliability. The course is particularly relevant to companies who are increasingly using new technology. The use of checklists and appropriate application of standard operating procedures is thoroughly explored. There is a particular focus on operational risk and how decision-making performance under situations of pressure. The course culminates with a focus on the human factor characteristics of high performing teams and considers what we can all learn.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their understanding to the development of cognitive tools to enhance performance.
• Grasp the key principles required to enhance compliance, reliability and performance.

Format of the Course:

• Instructor led.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude).

This instructor-led, live training in Tunisia (online or onsite) is aimed at team members and team leaders who wish to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Create a shared direction to set collective vision, mission, and goals.
• Foster a culture of collaboration to develop positive values and motivate teams.
• Engage teams through team building activities, innovation, and conflict management to increase collaboration.
• Measure team collaboration performance to analyze teamwork and team productivity.

Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate mangers, and are hosted by expert
facilitators and coaches, conveniently delivered online in the normal flow of work…

By the end of this training, participants have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.