Online Soft Skills Training in Tunisia

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This Leadership Course to Boost Productivity in Electrical Installation Teams is a practical, one-day program focused on developing leadership skills tailored to technical field environments, improving team performance, and aligning daily practices with organisational goals.

This instructor-led, live training (online or onsite) is aimed at intermediate-level supervisors and leaders who wish to enhance their situational leadership, communication, and productivity management skills for electrical installation teams.

Upon completion of this training, participants will be able to:

• Apply situational leadership techniques to adapt supervision style to team and task needs.
• Communicate clearly and assertively to reduce misunderstandings and rework.
• Make timely, responsible decisions that prioritise safety and productivity.
• Implement motivation and feedback strategies that increase engagement and results.

Format of the Course

• Interactive lecture and site-focused discussion.
• Practical exercises and real-world scenario roleplays.
• Action planning for immediate application on the job.

Course Customization Options

• To request a customised version aligned with your company’s systems, mission, or on-site workflow, please contact us to arrange.

This program focuses on developing the essential competencies that define organizational excellence—technical mastery, client-centric leadership, and people-focused collaboration. It enables professionals to lead with quality, integrity, and innovation across all dimensions of their work.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level professionals who wish to strengthen their leadership capabilities and align performance with organizational excellence standards.

Upon completion of this training, participants will be able to:

• Apply analytical and critical thinking to enhance quality and innovation.
• Ensure adherence to professional and organizational standards.
• Foster trusted client relationships and create long-term business value.
• Demonstrate inclusive leadership, adaptability, and team empowerment.
• Promote continuous learning and professional development within their teams.

Format of the Course

• Facilitated discussion and guided reflection.
• Case studies and practical exercises.
• Group activities and peer collaboration.

Course Customization Options

• This training can be customized to align with specific departmental or organizational leadership frameworks.

This instructor-led, live training in Tunisia (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership.

By the end of this training, participants will be able to:

• Understand what leadership is and how it differs from management.
• Identify and develop key leadership competencies and styles.
• Set meaningful goals and communicate them effectively.
• Build trust and influence others through effective communication.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to develop their persuasive communication skills to enhance workplace interactions and business success.

By the end of this training, participants will be able to:

• Understand the core principles of persuasive communication and its relevance in the workplace.
• Apply effective persuasion techniques to influence decision-making.
• Utilize non-verbal communication to reinforce their message.
• Analyze case studies and real-world scenarios to enhance their persuasive abilities.

This instructor-led, live training in Tunisia (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

This instructor-led, live training in Tunisia (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to attract top international candidates with minimal effort.  

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job ADs
• Receive a Tailored Long-List

 Mastering PowerPoint beyond the basics reveals how to build polished, scalable presentations that command attention. Dives into slide and handout master customization, template creation, SmartArt for visual process mapping, and deep Excel integration for live-linked data dashboards and charts. Equips professionals with power-user workflows across add-ins like Office Timeline and Poll Everywhere to accelerate complex deck production, streamline review cycles, and deliver impactful business presentations.

PowerPoint professionals seeking polished presentations can benefit from advanced slide design techniques that transform basic content into visual stories. This course dives into core principles of slide composition, chart and infographic creation, and image editing, while building practical skills in visually distributing elements, emphasizing key information, and personalizing the working environment. Professionals walk away with actionable strategies for crafting clean, compelling slides and delivering confident presentations with structured public speaking techniques.

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This course offers a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the difference between stress and burnout, identify personal and professional risk factors, and learn how to recognise early signs of exhaustion — both in themselves and in others.

Through guided reflection, self-assessment tools, and group discussions, the programme encourages participants to develop awareness, resilience, and personal coping strategies. It also highlights the role of organisations and leaders in creating a supportive environment that prevents burnout and promotes psychological wellbeing.

The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.

A one day experiential workshop for entry and mid level managers, surfacing the instinctive reactions to change. Through simulations where the rules shift right after competence and comfort have settled in, participants discover their own change reaction archetype, practise decisions under pressure with incomplete information and turn the conclusions into a concrete personal plan, with a first step committed to within the next 72 hours.

General outcomes

1. Awareness of one's own reflex when facing imposed change and its hidden cost
2. A shared language for the four reaction archetypes (Ostrich, Camel, Elephant and Racehorse), usable in the team right after the workshop
3. Increased ability to decide under pressure, with incomplete and contradictory information
4. The ability to adapt communication of the same change to different reaction profiles
5. A public personal commitment, with a 72 hour deadline and an accountability partner

Crisis communication and emotional management in the field are critical competencies for staff representing public service companies in direct contact with communities. This program provides self-regulation tools, response protocols, and assertive communication techniques to handle complaints, viral incidents, and confrontations with political stakeholders, all while protecting institutional reputation.

This instructor-led, live training (online or onsite) is aimed at field operations, commercial, and institutional relations personnel in public services who wish to strengthen their emotional and communicative response skills in high-pressure, high-exposure situations.

By the end of this training, participants will be able to:

• Apply the ABC protocol to manage crises and public confrontations in the field.
• Regulate their emotions when facing aggressive complaints or public criticism.
• Use assertive communication techniques with hostile stakeholders.
• Apply de-escalation strategies in real time.
• Develop a personal action plan for post-incident management.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Case study analysis and small-group workshops.

Course Customization Options

• To request a customized training, please contact us to arrange.

The 5-day DesignThinkers Global Bootcamp provides a unique opportunity to learn from internationally recognized and highly experienced Service Design & Design Thinking practitioners. Under the guidance of our seasoned facilitators, familiarize yourself with the divergent/convergent model of the Double Diamond, and solidify your new Design Thinking mindset by practicing on a real-life project.

This instructor-led, live training in Tunisia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicates clearly and consistently,
• adapts communication to the recipient,
• handles difficult conversations,
• builds authority through communication,
• effectively conveys complex information.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

This instructor-led, live training in Tunisia (online or onsite) is aimed at engineering leaders and engineers who wish to analyze, manage, and develop their leadership skills.

By the end of this training, participants will be able to leverage strengths, apply values, manage stress, solve problems, and build a development plan to be an effective engineering leader.

This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.

Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.

Audience

Managers, Team Leaders and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…

1. Objectives of the Course:
   • After this 2-day course, the trainees/participants will be
     1. Develop a deeper understanding of the element s that ensures effective public speaking and delivery.
     2. Build techniques that will ensure a development of high-level capabilities in delivering ideas on a wide range of audience in any number of population/participants.
     3. Apply learnings in boosting confidence, influence and persuasion abilities
     4. Appreciate the importance of public speaking skills in the personal and professional development of the individual.
2. Specifics:
   • Target Headcount: 15-20 Pax\
   • Total Daily Duration: 7 hours duration + 1-hour lunch
   • Set-up: Classroom and Presentation Set-up
3. Methodologies:
   • Instructor Led Training
   • Role Playing
   • Personality and Confidence Building Games
   • Return Demonstration and Actual Delivery of Ideas in Public Forum
4. Hardware and Equipment Needed
   • Projector
   • Extra laptop for 2nd day presentation
   • White Board with Writing Materials
   • Writing Paraphernalia for Participants
   • Sound System/Lapel Mic
   • Big Building Blocks/Lego
   • Chocolates and other token for activities
   • Certificate of Achievement/Completion
   • Prizes for top performers (3 prizes)

This basic sales training program presents core sales techniques that are flexible and effective. We cover all critical elements of the sales process, from lead generation to cold calling. By the end of the course, learners will be ready to successfully handle the most common and demanding elements of their sales role.

Overview

This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation.

Learning Objectives

After attending this course, delegates will be able to:

• Describe the main problems that are faced by an organisation;
• Explain the various approaches to organisational development planning;
• Analyse the current business environment and influences affecting the organisation;
• Analyse resources within and external to the organisation;
• Explain the various approaches to managing strategy and it place in the business plan;
• Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
• Apply a deeper understanding of strategic development plans;
• Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
• Define approaches to managing the identified risks;
• Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
• Design policies, systems and processes to successfully implement the emergent strategic plans;
• Cover the key steps in change management

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

This experiential workshop is designed for managers and team leaders who want to better understand how people respond to change and how to lead teams through uncertainty with confidence. Through interactive simulations, practical exercises, and guided reflection, participants explore the behavioural patterns that influence collaboration, decision-making, and resistance to change. The workshop provides practical tools for adapting leadership styles, improving communication, making better decisions under pressure, and creating genuine commitment during periods of organisational change.

The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude).

This practical training is designed to help participants better understand how they manage their time and workload, and to improve their overall productivity in daily work.

The course is built around the idea that time is a limited resource and focuses on shifting from a reactive way of working to a more structured approach based on planning and prioritisation.

This course provides participants with the essential knowledge and skills needed to design, deliver, and manage effective training programs for adult learners. By exploring how adults learn, the stages of training delivery, and strategies for handling challenges, participants will be able to create engaging learning experiences that meet the diverse needs of their groups.

Through practical techniques, reflection, and real-world examples, participants will strengthen their ability to design structured programs, adapt communication styles, and manage group dynamics effectively.

• Apply the NABC framework to any business presentation.
• Transform dense data and complex information into a clear, convincing narrative using the Needle Method.
• Master Executive Presence through the four "legs" of the Presence Table across live, digital, and hybrid environments.
• Write slide headlines and summaries using the BLUF method to satisfy senior stakeholders.
• Deliver a high-stakes presentation and receive structured, constructive coaching on your performance.

• 30% Interactive Lecture: Focused on high-level principles and frameworks.
• 60% Practical Exercises: Real-world application, including building an outline from your own actual business challenges.
• 10% Reflection & Knowledge Checks to ensure mastery of the core tools.
• Day 3 is 100% Practical: Dedicated to live presentations and feedback.

1. Marketing & Analytics Teams: Deep-dive into turning Power BI or complex data exports into storytelling narratives.
2. Sales & Business Development: Focusing heavily on the NABC framework for competitive pitching and overcoming objections.
3. Hybrid & Remote Leadership: Specialized modules for mastering presence and command specifically in Teams, Google Meet, or Zoom environments.