Course Outline

Anatomy of conflicts

  • definitions
  • outcome of conflicts
  • negotiation theories and concepts
    • argumentation theory,
    • decision analysis,
    • behavioral analysis,
    • face negotiation theory,
    • game theory,
    • consensus building,
    • strategic barging,
    • discernment

Personality types

  • persuasion
  • positive
  • patience
  • inter-personal relationship
  • assertiveness
  • self-confidence
  • communicative
  • emotional intelligence
  • body language

Leadership styles

  • strategic
  • transformative
  • visionary
  • democratic
  • affirmative

Conflict resolution process

  • opening the negotiation
  • handling opposition/questions
  • exchanging information
  • effective communication
  • maintain good relationship
  • bargain and trade wants
  • close in a timely and settling manner
  • create win-win situations

Key conflict resolution skills

  • effective speaking
  • listening
  • attitude
  • respect
  • care
  • assertiveness
  • self-confidence
  • patience
  • persistent
  • creativity
  • critical thinking
  • problem solving
  • empathy
  • fairness
  • openness
  • commitment

Requirements

There are no specific requirements needed to attend this course.

  14 Hours
 

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